FAQ
In order to resolve your query as quickly as possible, we suggest you review our frequently asked questions below.
If your question is not answered here, please contact customer services and we’ll see if we can help!
Product Information
Is the product on the site the full price?
Yes, the prices on each product pages are the full price of the item.
Are all products advertised on the site genuine?
Yes, all products featured on www.cr7fragrances.store are 100% genuine.
How do I know if something is out of stock?
If an item is out of stock on our website, the item will be temporarily unavailable to purchase until it is back in stock.
Is there a maximum number of products I am allowed to buy as a single customer?
The maximum number of products purchased in a single transaction is 5 per customer. If you would like to purchase more, please get in touch.
Orders via the website
How do I place an order?
Simply go online and select the products you wish to purchase and add them to your basket. Enter your personal details including your credit or debit card details in our secure shopping area and leave the rest to us.
Can I place an order or pay for my goods over the telephone?
No – Due to the volume of enquiries we receive, we have automated the process and made it as simple as possible to buy the goods online.
How will I know if my order has been placed successfully?
If your order is successful, you should receive a ‘PayPal Payment Confirmation’ shortly, along with an order confirmation email. Please always check your junk folder for this correspondence.
I haven’t received my confirmation email.
- Check your junk folder as it may have been marked as ‘spam’.
- Make sure that you check the same ‘inbox’ of the email address you used to purchase the product.
- Ensure that your PayPal account log in email address is the same as the one you have used to purchase the product.
If you are still having problems, please contact our customer services team.
I’ve checked my spam folder but I still don’t have my order confirmation email.
If for any reason you do not receive an ‘Order Confirmation’ email, it may mean that your order is awaiting the clearance of funds. Even though funds may have been deducted from your account, our payment provider may need to do some additional checks to ensure that the order can be fulfilled.
Can I amend an order once it’s been submitted?
You will need to immediately contact us via our customer services form and we will action your request, unless the order has already been dispatched.
If for any reason, we cannot fulfil your order, your payment will be refunded to you in FULL. However, as soon as the payment provider has approved the transaction, your order will be processed in the normal manner.
Security
How secure is my data?
We use the information we collect from you to process orders and to inform you about their progress. We will not sell, loan, or share any information regarding our customers to any third parties unrelated to www.cristianoronaldofragrances.com or its affiliated companies. Please refer to our Privacy Policy for further details.
Is www.cristianoronaldofragrances.com a safe website?
Our store is level-1 PCI compliant with a 256-bit SSL certificate, our checkout supports 3D secure checkouts and payment data encryption for enhanced security.
Please can I see your GDPR statement?
To view our GDPR statement, please click the link here.
Please can I see your Privacy Policy?
Please view our privacy policy here.
Please can I see your Cookie Policy?
Please view our cookie policy here.
I want to unsubscribe to your newsletter, how can I do this?
On the bottom of every newsletter is an unsubscribe link. Please click that and we'll remove all your data. Alternatively you can email us at contact@edenparfums.com
Payment Methods
Which currency can I pay in?
We currently trade in GBP.
What are the different ways I can pay?
We accept payment via PayPal, Credit and Debit Cards only. We accept AMEX, Apply Pay, Google Pay, Visa, MasterCard, Shopify Payments. Unfortunately, we do not accept payments in cash or personal/company cheques.
Shipping & Delivery
Do you deliver to my country?
Due to international shipping regulations, we are unable to deliver our fragrances worldwide. We are currently able to deliver to the following countries:
United Kingdom, France , Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Please note that if your country is not in the list above, we are currently unable to deliver to you at this moment. Please go to our Retailers page to see your nearest stockist.
What are your delivery charges?
We charge a fixed delivery rate per order, depending on the country we are shipping to. Please find a list of our countries and shipping rates below. These will be applied to your order at Checkout.
For a full list of delivery charges please visit the shipping page here.
How quickly will I receive my order?
Orders placed before 12pm Monday-Friday will be dispatched the same day.
Orders placed after 12pm Monday-Thursday will be dispatched the next day.
Orders placed on a Friday after 12pm or on a Saturday or Sunday will be dispatched the following Monday.
Please find your country below to find out our estimated shipping times:
United Kingdom / Northern Ireland – 3-5 business days
France / Austria / Belgium / Bosnia & Herzegovina / Bulgaria / Croatia / Czech Republic /
Denmark / Estonia / Finland / Germany / Greece / Hungary / Iceland / Ireland / Italy / Latvia / Lithuania /
Luxembourg / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain /
Sweden – 7-10 business days
If it has been 10 business days and you have not received your parcel, please contact our customer service team.
Where will my order be shipped from?
Your order will be shipped from our central warehouse and fulfilment centre in the United Kingdom.
Will I have to sign for delivery?
Our carriers will not leave a parcel without a signature. This is for your and our security. Please make sure that you give a DAYTIME delivery address as our carriers generally deliver anytime between 8am and 7pm Monday to Friday.
What happens if I am not in when your carrier tries to deliver my parcel?
Our carrier will leave a card indicating the day and time they attempted delivery. The card will advise what has happened to the consignment and give contact details, along with a reference number, so that you may make alternative delivery arrangements. Our carriers only make two delivery attempts; after the second attempt the consignment will be returned to us.
If I still have a shipping and delivery query, who do I contact?
Please contact our dedicated customer service team who can help with your query.
Christmas 2019 Deliveries:
The last date that you will be able to order to receive your parcel before Christmas 2019 is 10th December. Please make sure you place your order in plenty of time as we are unable to be held responsible for any delays with the courier themselves.
Order tracking
Can I track the order I have just placed?
Yes - Once your product has been shipped, we will send you an ‘Order Shipped’ email which will include the courier details and a ‘tracking code’ for you to track your order. Due to the large volume of orders we are receiving, please refer to our shipping list for how long your order will take.
Returns & cancellations
What do I do if a product I order is not suitable?
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. Simply return the item to us within 7 days of receipt and we will give you a refund of the goods value or exchange it for something else. All returned items should be in their original packaging and in resalable condition.
Please include details of why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product code of the item you wish to receive. We strongly recommend that you obtain proof of despatch when returning items in case they get lost.
If you would like to speak to us regarding a return please contact us.
Miscellaneous
What if I experience a problem with the website whilst in the middle of my order?
If you encounter any problems via our website which you feel we need to be made aware of, please contact our customer services team. Who will investigate the problem as soon as possible and advise you accordingly.